Shipping Policy

1. Shipping Locations

We currently ship to addresses within India. We are working on expanding our shipping services to international locations. Please check back for updates.

2. Shipping Methods

We offer various shipping methods to ensure timely delivery:

• Standard Shipping: Regular delivery service (5-7 business days)
• Express Shipping: Faster delivery service (2-3 business days)
• Same Day Delivery: Available in select cities (subject to order time and location)

3. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing time may be longer during:

• Holiday seasons
• Sale periods
• Weekends and public holidays

You will receive an email confirmation once your order has been processed and shipped.

4. Delivery Timeframes

Location	Standard Shipping	Express Shipping
Metro Cities	3-5 business days	1-2 business days
Tier 2 Cities	5-7 business days	2-3 business days
Other Cities	7-10 business days	3-5 business days
Remote Areas	10-15 business days	5-7 business days

5. Shipping Charges

Free Shipping

We offer free standard shipping on orders above a certain value. The minimum order value for free shipping may vary and will be displayed at checkout.

Shipping Charges

Shipping charges are calculated based on:

• Order weight and dimensions
• Delivery location
• Selected shipping method

Exact shipping charges will be displayed at checkout before you complete your order.

6. Order Tracking

Once your order is shipped, you will receive:

• An email with tracking information
• A tracking number
• A link to track your order online

You can track your order status by:

• Logging into your account and viewing "Order History"
• Using the tracking number provided in the shipping confirmation email
• Contacting our customer support team

7. Delivery Process

Delivery Attempts

Our delivery partners will make up to 3 attempts to deliver your order. If all attempts fail:

• The order will be returned to our warehouse
• You will be contacted to reschedule delivery
• Additional shipping charges may apply for redelivery

Delivery Instructions

You can provide special delivery instructions during checkout, such as:

• Preferred delivery time
• Leave at door/security
• Contact person details

8. Address Accuracy

Please ensure that your shipping address is complete and accurate. We are not responsible for:

• Delays due to incorrect or incomplete addresses
• Failed deliveries due to wrong address
• Additional charges for address corrections

If you need to change your shipping address after placing an order, contact us immediately. Changes may not be possible if the order has already been shipped.

9. Multiple Items

If your order contains multiple items:

• Items may be shipped together or separately
• You will receive separate tracking numbers if items ship separately
• Shipping charges are calculated per shipment

10. Undeliverable Packages

Packages may be considered undeliverable if:

• The address is incorrect or incomplete
• The recipient is unavailable after multiple delivery attempts
• The address is inaccessible
• The package is refused by the recipient

In such cases, the package will be returned to us, and we will contact you to arrange redelivery or process a refund (minus shipping charges).

11. Lost or Damaged Packages

If your package is lost or damaged during shipping:

• Contact us immediately (within 48 hours of expected delivery)
• We will investigate with the shipping carrier
• We will arrange for a replacement or full refund
• No additional charges will apply

12. International Shipping

Currently, we only ship within India. For international shipping inquiries, please contact our customer support team.

13. COD (Cash on Delivery)

We offer Cash on Delivery for eligible orders:

• COD is available for orders up to a certain value
• Additional COD charges may apply
• Exact cash must be provided at the time of delivery
• COD may not be available in all locations

14. Business Days

Business days exclude:

• Weekends (Saturday and Sunday)
• Public holidays
• Festival periods (delays may occur)

15. Contact for Shipping Inquiries

For any questions or concerns about shipping, please contact us:

• Through your account's "Order History" section
• By email at our customer support email
• By phone at our customer support number