Cancellation Policy

1. Order Cancellation

You have the right to cancel your order at any time before it is shipped. Once your order is shipped, cancellation is not possible, but you can return the product as per our return policy.

2. How to Cancel an Order

Before Shipping

To cancel an order before it is shipped:

1. Log in to your account
2. Go to "Order History" or "My Orders"
3. Find the order you want to cancel
4. Click on "Cancel Order" button
5. Select the reason for cancellation
6. Confirm the cancellation

Alternatively, you can contact our customer support team via email or phone to cancel your order.

After Shipping

If your order has already been shipped, you cannot cancel it. However, you can:

• Refuse the delivery when it arrives
• Accept the delivery and return it as per our Refund Policy

3. Cancellation Timeframe

Order Status	Cancellation Allowed	Refund Processing Time
Order Placed (Not Processed)	Yes - Instant	24-48 hours
Order Processing	Yes - Within 2 hours	24-48 hours
Order Shipped	No - Use Return Policy	As per Return Policy
Order Delivered	No - Use Return Policy	As per Return Policy

4. Refund for Cancelled Orders

Refund Method

Refunds for cancelled orders will be processed to the original payment method used:

• Credit/Debit Cards: Refund will be credited to your card within 7-14 business days
• UPI/Net Banking: Refund will be credited to your account within 5-7 business days
• Cash on Delivery (COD): Refund will be processed via bank transfer or store credit
• Wallets: Refund will be credited to your wallet within 3-5 business days

Refund Amount

For cancelled orders, you will receive:

• Full order amount (including taxes)
• Shipping charges (if paid separately) - only if order is cancelled before shipping
• No cancellation charges apply

5. Partial Cancellation

If your order contains multiple items, you can cancel individual items:

• Go to your order details
• Select the items you want to cancel
• Click "Cancel Selected Items"
• Refund will be processed only for cancelled items
• Remaining items will be shipped as scheduled

6. Cancellation Reasons

You may cancel your order for any of the following reasons:

• Changed your mind
• Found a better price elsewhere
• Product no longer needed
• Wrong product ordered
• Delivery time too long
• Any other reason

We do not require a specific reason for cancellation, but providing feedback helps us improve our services.

7. Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have already been shipped
• Customized or personalized products (unless defective)
• Digital products or services (once delivered)
• Gift cards or vouchers
• Products marked as "Non-Cancellable" at the time of purchase

8. Cancellation by Seller

We reserve the right to cancel your order in the following circumstances:

• Product is out of stock
• Pricing error or technical glitch
• Fraudulent or suspicious transaction
• Violation of terms and conditions
• Unable to deliver to the provided address

If we cancel your order, you will be notified immediately and a full refund will be processed within 24-48 hours.

9. Refund Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 7-14 business days (depends on bank processing)
• UPI: 3-5 business days
• Net Banking: 5-7 business days
• Wallets: 3-5 business days
• Cash on Delivery: 7-10 business days (via bank transfer)

Note: Business days exclude weekends and public holidays. Processing time starts after order cancellation is confirmed.

10. Cancellation Confirmation

Once you cancel an order:

• You will receive an email confirmation
• Order status will be updated to "Cancelled"
• Refund process will be initiated automatically
• You will receive a refund confirmation email

11. Contact for Cancellation

If you face any issues while cancelling your order online, you can contact us:

• Email: shreebadriprasadenterprises@gmail.com
• Phone: +91 8824752254
• Through your account's "Order History" section
• Customer support hours: Monday - Saturday, 9:00 AM - 6:00 PM

12. Frequently Asked Questions

Q: Can I cancel an order after payment?

A: Yes, you can cancel your order anytime before it is shipped. Full refund will be processed.

Q: How long does it take to get a refund?

A: Refund processing time depends on your payment method. Typically 5-14 business days.

Q: Will I be charged for cancellation?

A: No, there are no cancellation charges. You will receive a full refund.

Q: Can I cancel a COD order?

A: Yes, you can cancel a COD order before it is shipped. Refund will be processed via bank transfer.

Q: What if I want to cancel after the order is shipped?

A: You cannot cancel after shipping, but you can return the product as per our return policy and get a full refund.